Artem Pasyechnyk

Founded the Moderation Services team, leading a cross-functional effort to centralize and scale all moderation activity for >300m MAUs and >60m monthly generated assets. Working back from Safety's goal of 90% automation by 2025, developed a team charter and comprehensive 2-year roadmap focused on increased platform coverage and capabilities, quality, and operational efficiency.

Leading the restructuring of the Customer Care team around automation targets. This includes a complete overhaul of all support agent workflows and tooling, along with the development of a greenfield LLM-based chatbot to handle Tier-1 support. Targeting cost neutrality in '24 (-50% in '25), with increased accuracy and reduced latency.

Driving C-Suite vision for 2024/25 to centralize and secure all moderation and support activity across >30 distinct surfaces, ensuring complete auditability, security, and reversibility of all actions taken.

Launched Roblox's Appeals portal, transforming a manual 20-step process in Zendesk into a first-class user experience. The launch increased appeal frequency, reduced false-positive rate, and decreased review latency from days to minutes.

Orchestrated team restructuring and process overhaul, transitioning from an ad-hoc approach to a systematic, data-driven process. Achieved 80% roadmap completion in H2 2023 across 2 pods and 20+ projects, up from <50%.

Introduced a new performance review template promoting fairness and efficiency in Safety calibrations. The process will be rolled out to Roblox more broadly next cycle.

Provided strategic guidance and technical leadership to multiple early-stage YC startups, helping them achieve ambitious company-building, development, and hiring goals.

Developed domain expertise in HRMS and Data Privacy, along with NextJS, Tailwind and Supabase.

Founded and scaled Canix, a next-gen ERP for the cannabis industry to

Canix is the #1 rated cannabis software on G2 due to our relentless focus on simplicity and ease of use, inspired by 100s of customer on-sites and discovery calls with executives, managers and line workers.

Personally developed >50% of the product, including an offline-enabled React Native app with RFID & Bluetooth integrations, real-time environmental monitoring, comprehensive P&L reporting, and 30+ automated business workflows.

Built and led a fully remote product team of 18, consisting of 2 engineering teams, head of design and a quality lead. The team is fully remote across the US, Canada and LatAm.

Supported Internet.org and Mobile Financial Services, expanding internet awareness and financial inclusion in emerging markets through partnerships with local telcos, fintechs, and traditional banks.

As a tech lead on Internet.org, I directly contributed to the highest-ROI growth initiatives at the company (e.g. Free Facebook and Free Messenger), expanding Facebook's addressable market by millions of MAUs each quarter.

As a manager on Mobile Financial Services, I led a team of 13 engineers in onboarding over 300k weekly transacting people in the Philippines and Peru onto digital mobile money wallets. My team and I built a payments stack end to end for use in Facebook Messenger, including digital topup, bill payment, P2P payments, KYC, and cash-in/cash-out flows.

Promoted from IC3 to M1 in under 4 years, recognized for strong execution, leadership and cross-functional alignment.

Osmic is an LLM-enabled portfolio management tool for angel investors, built to help angels track their investments, manage their dealflow, and collaborate with other investors. In active use by a friend and angel investor.

Built with NextJS 14 + TypeScript, Supabase Postgres, Langchain and OpenAI APIs.

Running through (and building a portfolio from) a multi-week course on AI Engineering, Machine Learning, Data Engineering, and MLOps. Recommended by a fellow YC founder.

4-time participant in the Velocity startup incubator program.